Returns & Refund Policy
Due to the perishable nature of our products, we cannot accept physical returns of opened or unopened food items once they have been delivered. If you are unsatisfied with your order or received a damaged shipment, please contact our support team within 30 days of purchase for a resolution.
Check Eligibility
Ensure your request is made within 30 days of delivery and pertains to damaged goods, incorrect items, or quality issues.
Contact Support
Email our customer experience team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach photos of the shipping box and any damaged product to help our team expedite the review process.
Receive Resolution
Once approved, we will issue a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing